FAQ (Frequently Asked Questions)
Q: Can I track my order?
Yes you can. At the bottom of each web page (Footer) is the Menu item called “Track Order”. Simply click on the menu and fill in the two fields: “Order ID” and “Billing Email”.
Note COVID – 19 may delay some shipping deliveries.
Q: I only received one item, where is the rest of my order?
There is nothing to worry about, the rest of your order is on the way! We ship every item individually so even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.
Q: I entered the wrong address, how can I get this fixed?
Please send a message via the Contact page so we can correct this before your order ships out. Please include [URGENT – WRONG ADDRESS] in the subject.
Q: I want to change something in my order, how can I do this?
Unfortunately once your payment has been processed it is not possible to change your order.
Q: How are payments processed?
Our pricing is based in USD. All payments and financial details such as credit and debit card numbers are dealt with directly by PayPal to ensure your privacy. PayPal is the safest and most secure payment gateway worldwide and you don’t need a PayPal account to complete a transaction. You can pay via PayPal with any credit or debit card. Or if you have a PayPal account you can use your own funds.
Q: I have a question that isn’t here! How can I ask?
If there’s something you need help with and it’s not listed in the FAQ’s please feel free to contact us via the Contact form on the website.
Q: How long does shipping usually take?
Most orders arrive within 15 business days of the shipping date. Sometimes it can take up to 25 business days or more for orders to arrive but this is a rare occurrence. Note COVID – 19 may delay some shipping deliveries.
Q: What is your Return policy?
In a nutshell, we do not return or replace items. You may however be eligible for a refund/store credit. Please see our Refund policy.
Q: What is your Refund policy?
Only defective or faulty manufactured items will be considered for a refund/store credit. Please see our Refund policy.
Q: How do I request a new feature or product?
We welcome all suggestions to improve our service. Simply send us a message via the Contact page.